Shipping and Returns

Shipping Service agents

Our delivery partner DHL

Our regular delivery partner is DHL. If you are not at home, the courier will leave you a notification card indicating where the nearest shop is. Your package will be dropped off there for you to collect. The package collection points are normally open until 20:00 and some are also open on Sunday.

Shipping costs

Damaged goods

Even with the greatest care, parcels may be damaged. Of course we will always remburse you for goods that arrive damaged. We appreciate it, if you inform us immediately whenever you receive such goods. We can then inform the shipping agent.

Returns

If you want to use your right of revocation. Please note the special paragraph in the teachings of revocation. Returning merchandise without notification is not a true use of the right of revocation.
Please inform us by email or phone (800 957 097) prior to shipping your items back.
Your return shipping address:

Lamprecht Transport AG
c/o Vision Group AG
Zollstrasse 7
DE-78239 Rielasingen
Germania

We thank you for your cooperation.