800 957 097
Monday - Friday, 8am to 6pm, free from landlines
Shipping and costs
Shipping Service agents
Our delivery partner GLS and DHL
Our regular delivery partnesr are GLS and DHL. If you are not at home, the courier will leave you a notification card indicating where the nearest shop is. Your package will be dropped off there for you to collect. The package collection points are normally open until 20:00 and some are also open on Sunday.
Shipping costs
Shipping costs to Italy:
PLACEHOLDER_SHIPPING
Damaged goods
Even with the greatest care, parcels may be damaged. Of course we will always remburse you for goods that arrive damaged. We appreciate it, if you inform us immediately whenever you receive such goods. We can then inform the shipping agent.
Returns
If you want to use your right of revocation. Please note the special paragraph in the teachings of revocation. Returning merchandise without notification is not a true use of the right of revocation.
Please inform us by email or phone (800 870 462) prior to shipping your items back.
Your return shipping address:
GLS Depot 77
c/o Vision Group AG
discountlens
Raiffeisenstrasse 52
DE-78166 Donaueschingen
We thank you for your cooperation. Delivery Area
Delivery Area
Delivery within Italy
Damaged goods
Even with the greatest care, parcels may be damaged. Of course we will always remburse you for goods that arrive damaged. We appreciate it, if you inform us immediately whenever you receive such goods. We can then inform the shipping agent.
Returns
If you want to use your right of revocation (Widerrufsrecht) Please note the special paragraph in the teachings of revocation (Widerrufsbelehrung). Returning merchandise without notification is not a true use of the right of revocation (Widerrufsrecht).
Please inform us by email or phone (0800 957 097) prior to shipping your items back.
Your return shipping address:
Vision Group AG
c/o Columbus.net GmbH
Robert-Gerwig-Straße 35
78315 Radolfzell am Bodensee
We thank you for your cooperation.
